Returns & Exchanges

At Nexus Models, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Drop Off & Track

Hand your package to the designated courier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing