Frequently Asked Questions

Everything you need to know about shopping with Nexus Models.

How do I determine the right size for my order?

Each product page features a detailed 'Nexus Size Guide.' We recommend measuring yourself and comparing it to our specific garment dimensions, as fit can vary between slim and oversized styles.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup stains, perfumes, or signs of wear to qualify for a full refund.

How long does shipping take for domestic and international orders?

Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. Tracking information is sent via email as soon as your package departs our warehouse.

Are your materials ethically sourced?

At Nexus Models, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only partner with manufacturers who adhere to fair labor standards.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.